When I first started I thought it was always up to me to find a solution to the problem, but I realised with CI’s help that you need to engage the right people and go through the 8 step problem solving methodology and it’s actually OK to have a problem. Problems mean work for you to do and there is ways for you to improve. It’s OK if you don’t get it right the first time; and it’s OK if it doesn’t work the first time. It’s so important to have everyone – it’s not just about you. You have got to involve all the key stakeholders, key players. With Countdown to Discharge everyone wanted to make a change, everyone wanted to improve, and that was key to the success of the Countdown to Discharge work. If you have a problem it’s OK – if you don’t have a problem it’s a problem. My advice would be don’t start at the end – start at the start, get a lot of people involved, don’t make it just about you, have a real deep dive into the actual issue, use your fishbone – fishbone is, I think, the best tool I learnt to use throughout my time. It’s so simple, it’s visual, a lot of the things we do are visual and that’s really good. Put it on an A3, ask for help and don’t be afraid if it doesn’t succeed the first time.