Pictorial menu for patients whose first language is not English

In response to patient feedback, our Food Services and Interpreter Services teams have been working on a joint project to translate our meal menus into the four most common languages used by our patients.

These languages are Greek, Italian, Mandarin/Cantonese, and Vietnamese.

48% of St Vincent’s patients identify to belonging to the Cultural and Linguistically Diverse (CaLD) community of which the current menu is designed around.

It was therefore of utmost importance to ensure the cultural menu was available in a format this is recognisable and accessible to this demographic.

Food Services and Interpreter Services teams that worked on the project
Food Services and Interpreter Services teams worked on the project

The new menu also features photographs of the actual meals to make it easier for those patients who are unable to read.

The menu is now available for patients at the Fitzroy campus with plans to extend it all across the hospital’s other campuses in the near future.

Interpreter services have plans to do a survey the hospital’s CaLD population around July to see if the new menus are having a positive impact and to make any modifications that may be necessary.

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